SEE YOU AT THE HFMA ANI!

The HFMA ANI is not only a great opportunity to access cutting edge education and thought leadership. It is also a great way to meet new healthcare industry friends and strengthen existing relationships. I hope you will stop by the exhibit hall and come see us at BOOTH 2101. We would love to meet you and we are giving away an iPad 2!

Check it out at the ANI website http://www.hfmaconference.org/

REVENUE CYCLE EFFICIENCY

Most of the 8,700 layoffs this year were non-clinical jobs. The Bureau of Labor Statistics leads to dire projections as we move into 2013. As revenue cycle professionals, we have always been challenged to streamline revenue cycle operations, reduce revenue cycle labor cost and become more efficient. I submit that the challenge is now a mandate. Check this out.......

News in brief - Nov. 5, 2012

---

Hospital mass layoffs for 2012 expected to match 2011’s numbers -At-risk teens interested in seeing their medical records online

---

Hospital mass layoffs for 2012 expected to match 2011’s numbers

Thirteen mass layoffs occurred in hospitals in September, affecting 817 people, according to a monthly report released Oct. 23 by the U.S. Bureau of Labor Statistics. If numbers hold steady for the remainder of 2012, the industry is on track to have a similar annual count of mass layoffs as it did in 2011.
Ninety-three layoff incidents occurred in the first nine months of 2012, leading 6,529 people to claim unemployment benefits. At this rate, the year would end with about 124 mass layoff incidents with roughly 8,700 people affected. This is comparable to the totals for 2011, which had 121 mass layoffs with 8,098 people losing their jobs.
The BLS does not break numbers down by occupation, but people who hire health workers say administrative rather than clinical staff tend to be most at risk of losing their jobs during mass layoffs.A mass layoff is defined as a minimum of 50 people losing their jobs from one company at the same time. Smaller incidents are not counted. is startling as we consider mass layoff statistics for hospitals in 2011 and 2012.
___________________________________________________________________________________

At Nearterm, we specialize in assisting provider organizations toward more effective revenue cycle practices through revenue cycle process improvement, better use of revenue cycle technology and revenue cycle management practices.Our revenue cycle consultants, HIM Professionals and interim leaders deliver results. If we can help as you brace for future revenue cycle mandates or if you simply want to share speculation about how the revenue cycle will "morph" in the future, let's talk.

Jim Matthews
Principal; Nearterm Corporation
(281) 646-1330

 

MANAGEMENT TIPS

Below is a link to an easy read that I found to be provocative. Check it out and see how these tips might help you be a stronger leader. At Nearterm, we specialize in assisting healthcare provider organizations to reach their revenue cycle, health information management and other financial goals with the support of our expertise and human capital. As such, we are always interested in articles like this one as we continue to advance together with our national client/partner base.

http://www.howdesign.com/design-business/design-management/how-to-be-a-good-manager/?utm_source=twitterfeed&utm_medium=linkedin

Feel free to call or email if you have comments or would like to learn more.

Jim Matthews
Principal; Nearterm Corporation
(281) 646-1330
jmatthews@nearterm.com

The Impact Of Healthcare Reform

I found this article insightful.

http://www.beckersasc.com/asc-turnarounds-ideas-to-improve-performance/how-will-obamas-re-election-impact-healthcare-4-asc-industry-leaders-respond.html

If you are a revenue cycle professional interested in specific impacts on revenue cycle performance or if you have thoughts about how it will impact your organization, let's talk. www.nearterm.com

HOW WILL REFORM IMPACT ME-AN EXERCISE TO HELP YOU FIND OUT

The media bombards us with spin on the impact of healthcare reform. I read through the following article as though I recently moved to America and had reason to better understand impacts on me personally. See what you think........ http://www.healthcare.gov/

If you read this publication and have thoughts or interpretations you would like to share, please weigh in. As a revenue cycle professional, I found this interesting and hope you will too. If you are a chief financial officer, revenue cycle director, revenue cycle consultant or otherwise involved with healthcare financial management, I submit that contemporary knowledge about changes that effect patient financial services is important.

Jim Matthews
Principal; Nearterm Corporation
www.nearterm.com

THE CUSTOMER IS NOT ALWAYS RIGHT

We often hear "the customer is always right" as a moniker supporting customer service training and related service management initiatives. Here is a modified version that I think makes more sense; "THE CUSTOMER IS NOT ALWAYS RIGHT BUT THE CUSTOMER IS ALWAYS THE CUSTOMER".

Our patients are not always right and we are not helping them by treating as if they are. Here are a few common examples:

"you have to take my insurance"
"you cannot deny service under any circumstance"
"you cannot come after me for payment as long as I am making payments"

There are many more examples. The point is we have an obligation to educate patients about patient financial services and that means tactfully addressing misunderstandings they may have. The best way to do that is by addressing them as the valued customers they are.

I could and may write a book on this topic but please feel free to contact me if you would like to contribute your ideas.

Affordable Care Act - Going right to the source......

We are constantly bombarded with opinions about contemporary issues. Often, we depend on the interpretations of others or "cliff's notes" in order to keep up with our changing environment. I thought you might find it interesting to see the actual ruling on ACA.....no wonder we rely on interpretations! http://www.supremecourt.gov/opinions/11pdf/11-393c3a2.pdf

Please call me if you can explain this in 100 words or less.

Jim Matthews
jmatthews@nearterm.com
(281) 646-1330

Patient Satisfaction Myths

We have all  struggled with customer satisfaction measurement initiatives. Patient satisfaction has become increasingly important as patients have greater influence on their care choices over recent years. I read this article recently (see link) and recommend that it is a good read if you are considering this topic.http://www.hospitalimpact.org/index.php/2012/10/17/title_70